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“Local optimizations do not always guarantee system optimizations”
Processes are the reflections of business practices of companies. Each process is designed to use the input to serve for internal and external customers. For better service to customers, key performance indicator for each process should be determined and continuously improved according to customer expectations.
Companies that focus on process improvement will have;
- Departments acting together towards mutual targets.
- Increasing company performance with customer focused processes.
- More satisfied customers whose expectations are met with complete processes.
- More team working.
According to their structures, processes can be put into four different categories. Operational, Managerial, Support, and Guidance. For Operational and Support processes, efficiency is the critical issue, whereas for Managerial and Guidance processes, effectiveness is much more important.
Performance of the processes can be evaluated in three different dimensions. Cost, Quality and Time. Value of the company from customer’s perspective can be formulated as; Quality / (Cost x Time)
Generally;
- Processes like business development, strategic planning, etc. that focuses on “doing the right thing” can be evaluated from quality perspective.
- Business processes like fulfilling demand; service, etc. can be evaluated from time and cost perspectives.
- Support processes like HR management, IT management, etc. can be evaluated from cost perspective.
ARGE will work with internal teams to reflect its know-how and experience in process re-engineering and improvement projects. Also necessary trainings will be given to employees to deepen the understanding of process structure and importance of process efficiency.
To improve management quality, ARGE also identify and determines the relation between process performance indicators and corporate scorecard performance indicators.
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